FAQ's about Clocks and Grandfather Clocks

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What if my mechanical grandfather clock will not operate?

This trouble shooting is detailed in the clock instructions that you would have received in the Ridgeway Clocks Start-up Kit.

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    1. Ensure that all of the packing material has been removed.
    2. If the clock is a pendulum type, ensure that the spring clip or rubber band has been removed from the back of the movement.
    3. Try re-starting your clock. For pendulum clocks, it is important to give the pendulum a full swing.
    4. Is the pendulum hitting the weights? If so, check the stability and level of the clock.
    5. Do the hands operate without interference? Do not let the hour hand hit the second hand. If the second hand is rubbing the dial, pull it out slightly. If the hour hand is rubbing against the back of the minute hand, the hour hand should be pushed closer to the dial.
    6. Did you check the suspension spring? If it is not hanging straight down, loosen the thumbscrew and straighten the suspension spring. Retighten the thumbscrew.
    7. Ensure that the verge pin is properly located in the slots of the pendulum guide.
    8. For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.
    9. Ensure that the clock is wound or the weights are up.
    10. If your clock is a cable driven clock and was previously run or the white Styrofoam blocks were removed from the cable pulleys, it is possible that the cables were wound up without weights left on the pulley. As a result, the cable(s) have overlapped on the drum(s). Check each cable on each drum to see if it is overlapped. If so, attempt to correct the cables so that they are not overlapped. If you cannot correct the cable, contact Ridgeway Clocks on our 1300 RIDGEWAY (1300 743 439). Correcting this problem is not covered under warranty.

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What if my mechanical grandfather clock does not strike the correct hour?

This trouble shooting is detailed in the clock instructions that you would have received in the Ridgeway Clocks Start-up Kit.

If the clock is new, allow it to operate for several hours before making any adjustments. If the strike is off, grasp the HOUR HAND ONLY and rotate it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not harm the movement. Then adjust the hands to the correct time by rotating the minute hand counter-clockwise - as explained in the instructions. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING. After a few hours, the movement's self-adjusting feature will synchronize the hands with the correct chime and strike.

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What if my mechanical grandfather clock will not chime or strike?

This trouble shooting is detailed in the clock instructions that you would have received in the Ridgeway Clocks Start-up Kit.

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    1. Make sure that the strike on/off lever in not in the "strike off" position or halfway between positions.
    2. Make sure that the movement is not in the "night off" position.
    3. Make sure that all the packing material is removed from the movement area. You should be able to carefully pull each hammer back away from the rod approximately 2.5cm.
    4. Check the hammer adjustment to be sure that the hammers are properly aligned with the gong rods.
    5. For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.
    6. If your clock is a cable driven clock and was previously run, it is possible that the cables were not wound up with the weights left on the pulley. When this happens, the cables overlap on the drum. Check the cables on the drums to see if they are overlapped. If so, contact the dealer or retailer where you purchased the clock. Correcting this problem is not covered under warranty.

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What if my mechanical weight driven chimes / hour strikes seem exceptionally very fast or slow? 

Be certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.

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What if my clock chimes a few minutes before or after the hour?

This trouble shooting is detailed in the clock instructions that you would have received in the Ridgeway Clocks Start-up Kit.

Reference the illustrated details contained in the instructions on how to perform this step.

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What if my mechanical grandfather clock is in the "night off" position and it is silent during the day instead of the night? 

Rotate the minute hand counterclockwise twelve hours. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.

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What if my clock chimes have the incorrect tone? 

This trouble shooting is detailed in the clock instructions that you would have received in the Ridgeway Clocks Start-up Kit.

DO NOT ADJUST THE CHIME HAMMER, unless the chime tone is incorrect. The chime tone may be affected by the hammer resting on the chime rod (coil) or striking the rod (coil) off centre. Although the hammers were set at the factory, it is possible for the hammers to get out of adjustment.

Chime hammer arms are made of brass and can be bent safely. This is accomplished by bending the hammer arms slightly in the middle so that the hammers rest approximately 4mm from the chime rod. DO NOT bend the chime rod. Strike volume cannot be adjusted.

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Can I increase or decrease the chime volume in my mechanical clock? 

No. Volume is not adjustable.

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What if a chime rod is broken?  

Contact Ridgeway Clocks for a replacement Chime Block.

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What if my clock will not keep proper time - it is fast or slow? 

This trouble shooting is detailed in the clock instructions that you would have received in the Ridgeway Clocks Start-up Kit.

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What if my mechanical grandfather clock operated fine for several years but now is slow or stopping? 

It is likely that your clock movement needs maintenance. Contact a qualified clockmaker in your area either by calling Ridgeway Clocks or contacting the Watch and Clock Association of Australia at www.wca.org.au . Cleaning and oiling are not covered under warranty.

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What if my pendulum hangs crooked? 

Pendulums can get twisted in shipping or by handling. Ridgeway Clocks suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist.

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What if my pendulum hits the weights?  

The clock may not be level. Level the clock.

Pendulums can get twisted in shipping or by handling. Ridgeway Clocks suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist.

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What if the hands are bent? 

The clock hands are easily bent. Carefully bend them back to the correct position.

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How do I reset the time for daylight savings? 

When setting the clock back one hour, rotate the minute hand counterclockwise one-hour. When setting the clock ahead one hour, rotate the minute hand clockwise one-hour. When moving the hands forward, it is important to allow the clock to chime every quarter hour (1/4, ½, ¾, 1) before advancing the hands to the next quarter hour position. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING.

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How do I wind my clock? 

This step is detailed in the clock instructions that you would have received in the Ridgeway Clocks Start-up Kit.

With Floor Clocks, weights that are suspended by cables with pulleys should be raised by using the crank provided. DO NOT lift the weights by hand while cranking. Insert the crank into the holes located in the dial face. It does not matter in what order the clock weights wound. All weights need to be wound to the up position.

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What if the weights do not drop at the same rate?  

When the automatic night-time shut-off feature is selected, and on some models when "silent" is selected, the centre weight will drop at a faster rate than the other weights.

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What if the top of my dial is tilted back and the hammers are not properly aligned with the chime rods? 

This is often an indication that the clock has been dropped on its back during freight from the factory to you. Often, this type of "concealed damage" is not visible from the outside of the carton. Inspect for other possible damage. You must inspect the clock and advise Ridgeway Clocks within 48 hours of delivery if there is any problem with your clock. Failure to notify us within 48 hours may waive your rights to a damage claim. It is possible that significant damage did not occur and components only shifted as a result of being dropped. In most cases, this problem can be easily corrected by Ridgeway Clocks.

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Where are the key, crank, and weights located in the floor clock carton? 

The key, crank, and weights are all packed in a white Styrofoam carton under the clock.

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How should I prepare my floor clock to be moved? 

Care should be taken whenever you move your clock to ensure that all accessory parts such as pendulum, weights, etc. are removed and packed properly to prevent damage. We recommend you retain and use all original packaging materials to move your clock. Use cotton gloves or a soft cloth when handling the pendulum or weights.

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    1. For clocks with a cable driven movement, wind the weights all the way up. For clocks with chains, use a long wire or string and put it through the chain links just below the chain sprocket. When done properly, the wire or string should go through six chain links. Secure the wire or string to prevent the chains from coming loose from the sprocket.
    2. Carefully stop the pendulum from swinging.
    3. Remove the weights. NEVER wind the clock without the weights installed. For clocks with chains, secure the chains so that they do not damage the finish.
    4. Remove the pendulum
    5. Keep the clock in an upright position while carefully moving it to its new location.
    6. Set the clock up per the original set-up instructions. Ensure that the pulleys are properly located on the cables and the chains are properly located on the sprockets.

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What is meant by "triple chime"?  

Triple chime refers to clocks that play a choice of three different melodies. The most common triple chime melodies are Westminster, St. Michaels, and Whittington.

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What is the function of the moon dial?  

When properly set as detailed in the instructions, the moon dial tracks the lunar month and the cycle of the full moon.

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What should I expect when my floor clock is professionally set-up?

When arrangements have been made with Ridgeway Clocks In Home Set-up Service to professionally set-up your clock, our set-up technician will detail the following features on your clock:

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    1. Completely set-up the clock following the set-up instructions in the order in which they are detailed in the instructions manual.
    2. Ensure that the clock is level and stable.
    3. Ensure that the clock runs continuously for a minimum of 10-minutes.
    4. Ensure that the clock strikes the correct hour.
    5. Ensure that the chime is correct and the hammers are properly positioned.
    6. Ensure that the pendulum swings properly.
    7. Ensure that the moon dial is properly set.
    8. Ensure that you have all the parts.
    9. Review the instruction manual with you.
    10. Answer any further questions you may have about the handling and care for your clock

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How often should my mechanical clock movement be oiled and cleaned? 

It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Ridgeway Clocks does not recommend that you service your clock yourself. Cleaning and oiling is not covered under warranty.

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Who should I contact to have my clock cleaned and oiled?

Contact Ridgeway Clocks or the Watch and Clock Association of Australia at www.wca.org.au to locate your closest qualified clock service professional. Cleaning and oiling are not covered under warranty.

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How do you recommend that I clean and maintain my clock?

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    1. Wax and polish your cabinet as frequently as you would other fine furniture. Use a good furniture polish or paste wax. Apply the polish to a soft cloth - do not spray or apply directly to the case. Do not use a silicone-based product.
    2. Use extreme caution when cleaning the glass. Use a quality liquid non-ammonia glass cleaner. Apply the glass cleaner to a soft cloth - do not spray or apply directly to the glass.
    3. It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Ridgeway Clocks does not recommend that you service your clock movement yourself. There are several reasons for this the main one being that many common oils would not be suitable for clock movements. Cleaning and oiling are not covered under warranty.

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What if my clock is out of warranty and needs service? 

Contact Ridgeway Clocks or the Watch and Clock Association of Australia at www.wca.org.au to locate your closest qualified clock service professional.

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What if I need a part?

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    1. If your purchase is new, is missing a part, or was not in the original carton, contact Ridgeway Clocks. This will be the quickest and easiest way to obtain parts that they likely have, but failed to provide.
    2. If your clock is new, is missing a part, and was in the original carton, carefully check the packing material. Ridgeway Clocks take great care to include all parts with every item. If you are confident that the item is missing, contact Ridgeway Clocks and detail the part that you need. Have your model number, serial number, and invoice number available before you place the call or send details via email.

If your clock is not new or if a part is damaged and parts are required, contact either Ridgeway Clocks or your local clock specialist and detail the part that you need. Have your model number and serial number, available before you place the call or send details via email.

   
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